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RS ISO 24510: 2024
Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users

Abstract

This document specifies the elements of drinking water and wastewater services of relevance and interest
to users. It also provides guidance on how to identify users’ needs and expectations and how to assess
whether these are being met.
The following are within the scope of this document:
— the definition of a language common to the different stakeholders;
— the definition of key elements and characteristics of the service to users;
— the objectives for the service with respect to users’ needs and expectations;
— guidelines for satisfying users’ needs and expectations;
— assessment criteria for service to users;
— introduction to performance indicators;
— examples of performance indicators.
The following are outside the scope of this document:
— methods of design and construction of drinking water and wastewater systems;
— the regulating management structure and methodology of operation and management of activities
relating to drinking water and wastewater services, including contracting;
— topics relating to the system inside buildings.

General Information

Code	Classification	Theme	Pages	Publisher	Availability
RS ISO 24510: 2024	ADOPTED ISO STANDARDS	Environment. Health protection. Safety	61	Second Edition	Available